Returns Eligibility
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Return Period
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Full Priced Items
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Sale Items (excluding Further Discounted Sale Items)
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Outlet Items, EOFY & Further Discounted Sale Items
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Australian Online Purchases
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14 Days |
Refund* or
Store Credit + $20 bonus credit + Free Return/Exchange
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Store Credit or Exchange* |
Cannot be Returned |
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International Online Purchases
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30 Days |
Refund* or
Store Credit + $20 bonus credit
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Store Credit or Exchange* |
Cannot be Returned |
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St Peters Boutique
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14 Days |
Store Credit* |
Store Credit or Exchange* |
Cannot be Returned |
*Accessories & Gift Cards cannot be returned.
All Returns Must Be;
- In original and in saleable condition.
- Returned within the return period
- The garment/s must not have been worn, altered or washed. Any marks (i.e. dirty, makeup marks, fake tan or any other markings or stains) cannot be returned.
- Garments that have a strong odour of perfume/washing powder or similar impregnated will not be accepted back. All tags must remain in place.
- Every garment shipped has a tag attached. Once the tag has been removed, the garment is no longer returnable.
- We recommend trying on all purchased items as soon as they are received, to ensure adequate time to return items within our returns time frame.
All returns are excluding the cost of shipping or any taxes and duties that may have been paid.
Refunds are processed in the original payment method for that order, excluding the original cost of shipping.
Subscription discount code does not apply to Outlet, EOFY or Made To Order orders.
Outlet, EOFY are final sale, and cannot be returned
Sale items do not qualify for a refund, unless item is faulty.
AU Customers: Returns are at the customer’s expense. A $13 fee is deducted from the refund or credit, as outlined in our Terms & Conditions, returns policy, and returns portal (all of which must be agreed to at checkout).
Australia: Start Your Return Here
International: Elle zeitoune does not cover the shipping cost for returning an item. We strongly recommend using a reliable traceable service to reduce the risk of lost parcels.
A Customs Declaration form must be completed and placed on the package. It is also very important that you label the items as 'returned goods'. Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless, you, the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept.
Please note that if you are returning items to us from an international location a Customs Declaration form must be completed and placed on the package. It is also very important that you label the items as 'returned goods'. Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless YOU the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept.
Store Credits/ Gift Cards
Credits/Gift Cards may not be returned and are valid for 3 years from the date of issue. Credits can only be used on the elle zeitoune Online Store or Boutique. Items purchased with a crtedit/ gift card cannot be refunded.
*We do not refund initial shipping charges for items returned, other than for faulty items. Your own return postage costs are not refundable.
How to Process A Domestic Return
Please follow the link to start your return Here
Processing Times
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your new item (for exchanges), credit note, or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed; this will occur within 3 business days of receiving your return.
Refunds: Allow up to 3 working days for your refund to be processed and up to an additional 5 days for the funds to reach your account depending on your payment method.
Store Credits: Allow up to 3 working days for your credit note to be processed.
Unclaimed Parcels
Parcels that are returned to us as 'Unclaimed' or 'Rejected' by the customer will not qualify for a refund. Instead you will be issued with a credit note valid for 12 months.
Important Notice Regarding Taxes and Duties
If you choose not to pay the applicable taxes and duties, your order will be held by DHL Express and eventually returned to our warehouse.
Please note: Once the item is returned, you will be refunded excluding the original shipping fee and any additional charges we incur as a result of the return.
