RETURN POLICY

RETURN POLICY

Australian customers please ensure you return your item within 14 days of receipt of the order.

International customers please ensure you return your item within 21 days of receipt of the order.

Elle Zeitoune Designs does not refund if the garment is no longer suitable or it does not fit or if you decide that you don’t want a garment once it arrives. Clicking “Place Order” confirms that you accept the terms and conditions of the transactions. Once we accept your order, these terms and conditions apply.

We will gladly accept returns for an e-voucher and do not refund for change of mind on full price, unworn, unwashed, unmarked, unaltered and undamaged merchandise. Items must be in original condition and all tags attached intact as per original garment. If the tag is removed, the item no longer qualifies for return, so please leave all tags and stickers on until you are satisfied with your purchase.

Any garments returned to us with stains (ie. makeup/ fake tan/ any other markings or stains) or garments that have been dry cleaned or damaged in any way cannot be refunded or exchanged. Garments that have a strong odour of perfume/washing powder or similar impregnated substances will not be accepted back. Elle Zeitoune Designs reserve the right to deny a refund, e-voucher or exchange if the merchandise does not meet our returns policy requirements once assessed.

Elle Zeitoune Designs recommends sending return parcels via registered post/express post with tracking as we are not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our registered address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Elle Zeitoune Designs will not be held accountable for any losses.

Items purchased on our online boutique must be exchanged through our online boutique ONLY and cannot be exchanged in our flagship store.

* We do not supply return labels. Return shipping is at the customer’s expense for both national and international customers.

Customers are liable for all costs incurred for returning an item back.

Please note: Returns can take up to 3 business days to process.

RETURN POLICY FOR SALE ITEMS

Elle Zeitoune Designs strictly does not accept returns on sale items, sale items are considered final sale. Although we will make exceptions for customers who receive their sale item and wish to change for size only, subject to availability of the size. If the size you wish to exchange for is unavailable at the time, it is then the customer’s responsibility to keep the sale item as it no longer can be returned.

There will be no returns for sale items for change of mind, nor refunds. So Please choose carefully.

If you wish to return your sale item for a different size. Please email admin@ellezeitoune.com.au for a Return Authority Number (RA#) and further information on how to exchange your sale item.

Items purchased at our warehouse sales are FINAL SALE and cannot be returned.

DOMESTIC FULL PRICE RETURNS

Please ensure you have completed the RETURNS FORM prior to returning any item.

If you would like to return or exchange your purchase for any reason, please follow the returns procedure below

  • 1. Ensure your item is in original condition and it is being returned within the timeframe.
  • 2. All deliveries come with an Online Store Returns Form. This must be completed and sent to us with your return.

Once your return has been received and checked your e-voucher will be sent directly to your email address. E-Vouchers are valid for 12 months from the date it is generated. E-Vouchers are non-refundable.

If you are unsure about how to use your store E-Voucher, please click here.

PLEASE NOTE: Returns can take up to 3 business days to process

INTERNATIONAL FULL PRICE RETURNS

If you would like to return or exchange your full purchase for any reason, please follow the returns procedure below

  • Ensure your item is in original condition and it is being returned within the correct timeframe of 21 days.
  • All deliveries come with an Online Store Returns Form. This must be completed and enclosed with your return.
  • Please ensure a box is ticked on your returns form for your preference of either an exchange, E-Voucher or Refund.

Returns Postage is to be entirely covered at the customer’s expense

Please note items received outside of the specified returns period will not be accepted.

Elle Zeitoune is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

We endeavour to process returns as soon your return is received but please allow 3 working days for returns to be processed.

Please note that if you are returning items to us from an international location a Customs Declaration form must be completed and placed on the package. It is also very important that you label the items as 'returned goods'. Failure to do so will result in the package being held in customs with charges applied for customs duty. The parcel will not be released and forwarded to us unless YOU the customer pays these fees. If you do not pay the fees, the parcel will be returned to you by the Australian Customs Dept

We observe the right to deny refunds if the merchandise returned fails to meet our refund policy requirements. Our E-Boutique Administrator is available between 9:00am and 3:30pm AEST Monday to Friday.

If you require further information about our online returns policy, please email admin@ellezeitoune.com.au

FAULTY ITEMS

We thoroughly inspect all garments prior to dispatch and advise customers to contact us within 24 hours of receiving their garment if they suspect that an item may be faulty. If possible we also request that the customer send us an image of the 'fault'.

We will not be liable for compensating you for the return postage cost if you have firstly not advised us of the issue/fault and received authorisation for the return.

If a customer wears a garment even though it shows signs of 'fault' the customer has accepted the item in the condition it was received and the item is no longer eligible for refund or exchange. Garments that are returned as ‘faulty’ will be inspected immediately they are received and an email notifying you of the outcome will be sent within 3 business days.

* Goods are deemed faulty if:

a) the goods are damaged when the customer receives them
b) the goods show a distinct manufacturing fault

Garments damaged while being tried on will not be refunded or exchanged.

Garments that have been dry cleaned, altered or garments that have any attempt at repair made by the customer or registered alteration specialist will be refused.

Please note that garments that are damaged as a result of wear and tear are not considered faulty.